These Terms of Use ("Terms") govern your access to and use of the familypark.com website (the "Website"), Family Park Platform, and/or Family Park mobile applications and services (collectively, the "Services"). By visiting the Services or by registering or using the Services, you are entering a legally binding agreement with Family Park, a company based in Egypt (hereinafter referred to as (Family Park, "we", "us" or "our"), based on the Terms and the Privacy Policy, which is hereby incorporated by reference (collectively referred to as the "Agreement"). Your access to and use of the Services are conditioned on your acceptance of and compliance with the Agreement. By accessing or using the Services, you agree to be bound by the Agreement, along with any applicable rules, guidelines, or policies posted on the Family Park website. Please note that you should review our Privacy Policy and these Terms carefully and immediately cease using our services if you do not agree to these Terms.
Family Park (hereinafter referred to as 'the Park') is a 70-acre park located in New Cairo, Egypt, combining educational experiences with family entertainment. The Park provides various attractions including theme park rides, a miniature railway, Magic River, safari area, and dining experiences. These Terms and Conditions apply to all visitors to the Park.
The following definitions apply to the terms and conditions set out below, These Terms and Conditions, along with the Privacy Policy, hereby sets out the whole agreement and understanding between (Family Park) and the “Customer” whether an individual or entity that accesses our services.
shall refer to Family Park, its employees, authorised agents and its independent contractors and the entities that carry out or undertake to carry the consignment hereunder or perform any other services within the scope of the provided services.
shall refer to all the activities, entertainment, and experiences provided by Family Park.
shall refer to the Services' users or any other party having a legal interest in those contents, as the case may be.
refer to the valid passes purchased to access the services of the park.
mean an act of God, including but not limited to fire, floods, storms, hurricanes, typhoons, volcanic activities, or earthquakes, as well as acts, orders or requests of a sovereign or a government and /or of anybody purporting to be or to act for such authority, wars, whether declared or not, war-like actions, revolutions, riots , civil insurrections, or civil commotions , as well as strikes, lock outs, and/or similar actions in labour disputes, and any other comparable cause beyond the control of a party unless its performance has been expressly guaranteed by expressly waving the exemption of a Force Majeure event.
3.1 As part of the registration process, you are required to provide us with certain information and to keep the information true, current, complete, and accurate at all times. The information includes but not limited to the following:
a. your full name;
b. national ID number;
c. date of the visit;
d. your e-mail address;
e. your telephone/mobile number.
3.2 By completing your registration, you acknowledge having read, understood and agreed to be bound by these Terms of use, along with the Privacy Policy, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement.
The Services constitute Family Park’s Platform” a technology platform that enables our users, mobile application or website to (website/app services), subject to an Agreement with us.
Family Park offers “services” by the way the service is provided.
Unless otherwise agreed by Family Park in a separate written agreement with you, the provided Services shall be made available solely for your personal, non-commercial use.
We accept online payments through Visa and MasterCard credit/debit cards in the accepted currencies. The accepted currencies may be subject to change, and the prevailing currencies will be clearly communicated on our payment gateway. By proceeding with the online payment, you agree to abide by the terms and conditions set forth by Visa and MasterCard, as well as any additional terms imposed by the payment gateway provider or the Egyptian Central Bank.
Please note that all transactions are securely processed through designated payment gateway, ensuring the confidentiality and integrity of your payment information. We reserve the right to modify the accepted currencies and payment methods at our discretion, and any such changes will be communicated through our official channels.
By making an online payment, you acknowledge and agree to comply with the specified payment methods and currencies outlined in this clause. If you have any inquiries regarding our payment terms, please contact our customer support team for clarification.
6.1 ONLINE PAYMENT
Clients have the right to request a full refund under the following conditions:
Cancellation Window: Requests for a refund shall be submitted 48 hours prior to the date of visit.
Processing Time: Refunds will be processed within 45 days from the date of the cancellation request.
Eligibility: To be eligible for a refund, clients must adhere to the stipulated cancellation period and follow the designated procedure for initiating a refund.
Refund Procedures: Customers can submit a refund request by contacting Family Park customer support via the channels available on the platform. The application will be reviewed and, if it meets the criteria, the refund amount, whether complete or partial, will be determined based on the outcome of the review.
Payment Method: Refunds will be issued using the original payment method employed for the transaction.
6.2 CASH PAYMENT
Refunds are available for cash purchases only when cancellation is requested at least 24 hours prior to the scheduled service or event.
Refund requests must be made in person at the Family Park customer service center.
A valid receipt or ticket must be provided to process the refund.
Refunds will be issued within 7 business days from the date of the request.
A 5% administrative fee will be deducted from the total refundable amount.
No refunds will be provided for cancellations made within 24 hours before the event or service date, or for unused tickets.
Family Park reserves the right to modify or amend this policy without prior notice.
Subject to the Customer`s compliance with this Agreement, Family Park grants the Customer a limited, non-exclusive, non-sub licensable, revocable, non- transferrable license to:
(i) access and use the Applications solely in connection with the provision of the Services;
(ii) access and use any content, information and related materials that may be made available through the Services; and
(iii) access and use the website interface and Applications solely in connection with the provision of the Services. Any rights not expressly granted herein are reserved by Family Park and may be revoked at any time.
The Customer shall not use any copyright, trademark or other proprietary notices or any intellectual property rights belonging to the Family Park from any portion of the Services , reproduce, modify, prepare, publicly perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by Family Park in writing, decompile, reverse engineer or disassemble the Services except as may permitted by applicable law lint to mirror or frame any portion of the Services cause or launch any programs or scripts for the purpose of scraping, indexing surveying or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services or attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
The customer shall not bring into Family Park any prohibited items, including but not limited to animals, guns, weapons, ammunition, dangerous or hazardous items (such as medical waste, explosives, flammables), alcohol, or any items prohibited by the laws, rules, and regulations of the Arab Republic of Egypt.
In order to use most aspects of the Services, you must register and maintain an active personal user Services account (“Accounts”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to obtain an Account.
Account registration requires you to submit to Family Park certain personal information, such as your name, address, mobile phone number and age, etc., as well as at least on valid credit card, you agree to maintain accurate, complete, and up to date information in your Account. Your failure to maintain accurate, complete, and up to date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or the company’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and as such, you agree to maintain the security of your Account username and password at all times, unless otherwise permitted by the company in writing.
By creating an Account, you agree that you are communicating with us electronically. Therefore, you consent to receive communications from us electronically. the Services will communicate with you via e-mail or may send you information text (SMS) messages, as well as by posting notices on the application/website as part of the normal business operation of your use of the Services, you acknowledge that opting out of any of the said means of communication may impact your use of the Services.
User(s) shall not disclose any information received under the contract of service with the company to any third party. Access to any information which pertains to business of Family Park shall be kept confidential to the extent it might adversely impact the company’s business. User(s) shall be liable to indemnify Family Park against any loss of business or reputation due to the act of the user(s).
THE SERVICES PROVIDED BY FAMILY PARK AND ANY THIRD-PARTY SOFTWARE, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH FAMILY PARK ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. FAMILY PARK AND ITS SUPPLIERS AND PARTNERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS.
FAMILY PARK AND ITS PARTNERS DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE, THE SERVICES, AND/OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHERMORE, FAMILY PARK AND ITS SUPPLIERS AND PARTNERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR RESULTS OF THE USE OF ANY PERSONAL INFORMATION OR LOCATION INFORMATION IN TERMS OF SECURITY, SAFETY, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. USERS ASSUME THE ENTIRE COST OF ANY NECESSARY SERVICING, REPAIR, OR CORRECTION RELATED TO THE SERVICES.
FAMILY PARK FURTHER DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY FOR THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY AND ALL INFORMATION OR MATERIAL PROVIDED IN CONNECTION WITH, OR BY THE SERVICES, AND/OR ANY SEARCH RESULTS GENERATED BY OR THROUGH THE SERVICES.
FAMILY PARK ALSO DISCLAIMS ANY RESPONSIBILITY FOR THE DELETION, FAILURE TO STORE, MISDELIVERY, OR UNTIMELY DELIVERY OF ANY AND ALL INFORMATION OR MATERIAL, INCLUDING FAMILY PARK CONTENT AND USER CONTENT.
USERS UNDERSTAND AND AGREE THAT WHEN THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA VIA THE WEBSITE AND/OR SERVICES, THEY DO SO AT THEIR OWN DISCRETION AND RISK. ACCORDINGLY, FAMILY PARK DISCLAIMS ANY RESPONSIBILITY FOR ANY HARM TO A USER THAT RESULTS FROM DOWNLOADING OR ACCESSING ANY INFORMATION OR MATERIAL THROUGH THE WEBSITE AND/OR SERVICES.
FAMILY PARK IS COMMITTED TO ENSURING A SAFE AND ENJOYABLE ENVIRONMENT FOR ALL VISITORS. HOWEVER, BY ENTERING THE PREMISES, VISITORS ACKNOWLEDGE AND AGREE THAT FAMILY PARK, ITS MANAGEMENT, EMPLOYEES, AND AFFILIATED ENTITIES BEAR NO RESPONSIBILITY OR LIABILITY FOR ANY PERSONAL INJURIES, ACCIDENTS, OR HEALTH ISSUES THAT MAY OCCUR DURING THEIR VISIT, EXCEPT IN CASES OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY THE PARK’S STAFF.
EACH VISITOR ASSUMES FULL RESPONSIBILITY FOR THEIR OWN SAFETY AND THE SAFETY OF ANY MINORS OR DEPENDENTS UNDER THEIR SUPERVISION. FAMILY PARK ADVISES ALL VISITORS TO EXERCISE CAUTION, FOLLOW SAFETY INSTRUCTIONS PROVIDED BY STAFF, AND OBSERVE ALL POSTED SIGNS THROUGHOUT THE PREMISES.
A user acknowledges and agrees that under no circumstances, including, without limitation, negligence, will Family Park, contractors, employees, agents, or third-party partners (including, without limitation, Family Park’s service providers) or suppliers be liable to any user for any special, indirect, incidental, punitive, reliance, consequential, or exemplary damages related to or resulting from: (A) the use, disclosure, display, or maintenance of a user’s personal information; (B) a user’s ability or inability to use the services; (C) the services generally, including systems that make the services available; or (D) any other interactions with Family Park or any other user of the services, even if Family Park or a Family Park authorized representative has been advised of the possibility of such damages.
This limitation shall also apply with respect to damages incurred by reason of other services or goods received through or advertised on the website and/or through the services, or received through any links provided on or through the website and/or services, as well as by reason of any information or advice received through or advertised on the website and/or services.
This limitation shall also apply, without limitation, to the costs of procurement of substitute goods or services, lost profits, or lost data. Such limitation shall further apply with respect to the performance or non-performance of the website and/or services or any information or merchandise that appears on, or is linked or related in any way to the website and/or services. Such limitation shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by law.
Without limiting the foregoing, under no circumstances shall Family Park be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces majeure, or causes beyond its reasonable control, including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, or orders of domestic or foreign courts.
In no event shall Family Park (or its affiliates, contractors, employees, agents, suppliers, or third-party partners) total liability to a user for all damages, losses, and causes of action arising out of or relating to these terms and conditions of use, or a user’s use of the services.
User further agrees that the limitations of liability set forth above will survive any termination or expiration of these terms and conditions of use, and will apply even if any limited remedy specified herein is found to have failed of its essential purpose.
You agree to indemnify and hold Family Park, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Family Park with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of this Terms and Conditions, along with our privacy policy or use by you or any third party of the Services.
Family Park shall not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of God, including but not limited to: declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, the inability to obtain equipment, supplies or other facilities that are not caused by a failure to pay, labor disputes, or other similar events beyond our control that may prevent or delay service provisioning.
We reserve the right at all times (but will not have an obligation) to suspend and or terminate users or reclaim usernames without liability to you. You may not do any of the following while accessing or using the Services:
(i) access, tamper with, or use non-public areas of the Services, Family Park's computer systems, or the technical delivery systems of Family Park providers;
(ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
(iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Family Park (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us
(iv) forge any TCP/IP packet header or any part of the header information in any email or posting or in any way use the Services to send altered, deceptive, or false source-identifying information; or
(v) interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services.
The Terms will continue to apply until terminated by either you or Family Park as follows. You may end your legal agreement with Us at any time for any reason by deactivating your accounts and discontinuing your use of the Services. In order to deactivate your account, please contact us at email@familypark.com. We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe:
(i) you have violated these Terms.
(ii) you create risk or possible legal exposure for us; or
(iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or through the Services the next time you attempt to access your account. In all such cases, the Terms shall terminate, including, without limitation, your license to use the Services, except those Sections you would expect to survive termination. Nothing in this section shall affect Family Park's rights to change, limit, or stop the provision of the Services without prior notice, as provided above.
If any part of this Terms and Conditions is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of the Terms and Conditions in any way.
The rights and obligations of the parties pursuant to this Terms and Conditions are governed by, and shall be construed in accordance with, the laws of the Arab Republic of Egypt.
You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Arab Republic of Egypt for any dispute arising under or relating to this Terms and Conditions and waive your right to institute legal proceedings in any other jurisdiction. We shall be entitled to institute legal proceedings in connection with any matter arising under this Terms and Conditions in any jurisdiction where you reside, do business or have assets.
No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.
Family Park may modify the services, policies, terms, and conditions from time to time, for any reason, and without notice. Additionally, Family Park reserves the right to terminate the services for any reason, with or without notice, and without liability to any user or any third party.
This Agreement along with our Privacy Policy, as may be updated from time to time and posted at our website, constitutes the complete agreement and understanding between us with respect to the Service and supersedes any other form of Agreement.